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Frequently Asked Questions

General FAQ

How can I find out more information about a product?

You can learn more about each product on their individual product pages. However, if you have any other questions, please email

How are arcaya cosmetics products different from other brands?

Our products are developed and produced exclusively in Germany using only premium, secure raw materials. Arcaya is a registered cosmetic brand based in the south of Germany and known for its market expertise, many years of experience and excellent product quality. All of our products are subject to the strict cosmetic standards of the European Union. We also pay strict attention to organic quality and fair trade.

Our products are designed with the intention of providing a skincare system that is simple and effective for all skin types and to address every skin condition. We offer problem-solvers and special products for targeted care. Our products deliver a high concentration of active ingredients to work with the skin to deliver results. Fast and perfect effectiveness through a high concentration of active ingredients is particularly important to us. Lastly, we only work with pure ingredients as we believe the best recipes for beautiful and healthy skin can be found in nature!

Are your products Vegan?

Most of our products contain only vegan ingredients. To see exactly which products are considered vegan, please check out the individual product pages.

Are your products Cruelty-free?

Yes, arcaya does not carry out animal experiments or commission them. We do not test on animals at any stage of product development, & are committed to being cruelty free.

Will my products expire?

While the products don’t have a formal expiration date, we recommend that they be used within 3 years within the manufacture date for best product quality.

Ampoule FAQ

What is an ampoule and how do I use it?

Ampoules provide a concentrated delivery of active ingredients in a glass vial that can be applied on the skin to achieve a specific skin result. Our ampoules are for topical use only (think of it like a very specialised serum you apply under your moisturizer after cleansing your skin). Each of our boxes comes with 5 ampoules. You can use them everyday (morning & night) for best results, or you can add them once a week as an extra treat in your skincare routine. Our ampoules are for external use only. Do not swallow, digest or inject.

How do I open an ampoule?

Shake well before opening. Gently tapping the top of ampoule will make the fluid flow to the bottom. To protect your hands, place a cosmetic tissue or terry tower around the ampoule. Snap the top of the ampoule off backwards at the break ring. Do not open the ampoule with your bare hands!

How do I apply the content of the ampoule correctly?

Carefully cleanse your face, neck and décolleté. Cup the palm of your hand and let the desired portion of the ampoule fluid flow into it. Do not allow your skin to come into direct contact with the opened break ring of the ampoule. Apply the fluid to your face, neck and décolleté with the tips of your fingers and gently massage it into your skin.

The contents of ampoules with this sign can also be applied to the skin around the eyes

If the ampoule has this sign, do not apply its contents to the eye area.

Can these ampoules be infused in treatment with beauty machines?

Yes our ampoules can be infused and used with machines such as HiFu, Ultrasound, LED, RF, Skin needling, Oxygen, laser. If you would like more information on how to incorporate our ampoules please contact us or look at our recommendation for treatment table in page 3 of our brochure.

Is the filling of one ampoule intended for one application?

The ampoule filling is intended for immediate usage. You should use the fluid up within two days at most.

How should I care for my skin after the ampoule?

Depending on how your skin feels, you can apply a cream or a moisturizer once the ampoule fluid has been absorbed into the skin. Do not apply cream after use of oil-based ampoules.

Is an intensive treatment series necessary?

The best and most sustainable results are achieved by using ten ampoules within a two- to three-week period. You can also use an individual ampoule whenever you want to give your skin an extra beauty boost.