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Terms and Conditions Applicable to the use of


Thank you for accessing Website. This is an Australian Website. The Website is operated by Arcaya Distribution Pty Ltd, ABN 43 606 610 584. Our registered office is 3 St Anns court, Hoppers Crossing. Victoria 3029. Australia Please kindly read our terms and conditions (the “Terms”) before using our website. By using the Website, you signify your acceptance of the following Terms and conditions.

The users explicitly acknowledge that the information available on the website may be modified, updated or replaced   from time to time without notice whatsoever.

While Arcaya Distribution Pty Ltd has endeavoured to ensure the accuracy of the information accessed via the Website; Arcaya Distribution Pty Ltd does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website

In Accordance with above terms, please continue to review the Terms whenever accessing or using the Website. Your use of the Website following any such change constitutes your agreement to follow and be bound by the Terms as changed.

You may not use the website if at any time you do not wish to accept the Terms.

Competitions and Promotions may be run via the website by Arcaya Distribution Pty Ltd.  Separate Terms and Conditions governing such competitions and Promotions will be posted where applicable.

Privacy Policy

Arcaya Distribution Pty Ltd will adhere to the Privacy Principles set out in the Privacy Act 1988 (Cth) (the “Act”). Arcaya Distribution Pty Ltd will only collect, use or disclose personal information in accordance with the Act and this privacy policy. A copy of the Act, the Privacy Principles and guidance is available from the Office of the Australian Information Commissioner which is available from the website of the Office of the Australian Information Commissioner at

Direct Marketing

Direct marketing involves communicating directly with you for the purpose of promoting the sale of goods and services to you. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. We may use and disclose your personal information for the purpose of sending you direct marketing materials where:

  • you have consented to us doing so; or it is otherwise permitted by law

You can unsubscribe from receiving direct marketing materials from us at any time by contacting us in writing or by email.

Collection and Use of Personal Information.

Arcaya Distribution Pty Ltd may occasionally, collect personal information in the course of its business. We may use your personal information for the following purposes:

  • the purpose for which it was collected (and related purposes which would be reasonably expected by you);
  • Purposes to which you have consented; oras otherwise authorised or required by law.

Generally, we will only use the personal information that we collect about you for reasons connected with our business operations. These reasons may include:

  • verifying your identity;
  • contacting you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner);
  • providing goods or services to you or receiving goods or services from you;
  • addressing any issues, problems or complaints that we or you have regarding our relationship;
  • Improving our products, services and business.

The types of personal information Arcaya Distribution Pty Ltd collects and the purposes for which that personal information is used will depend on the circumstances. Some examples of the types of information that Arcaya Distribution Pty Ltd normally collects in certain situations and how it is ordinarily used is detailed here under:


Arcaya Distribution Pty Ltd will collect the following types of personal information about customers: name, ABN or CAN numbers, contact information (including postal and e-mail address and telephone numbers), gender, age and date of birth, product preferences, purchasing histories, and other information relating to a consumers’ dealings with us. We use this personal information to assist in the supply of products and services, for promotional purposes and for our internal administrative purposes.

Customer’s details are collected differently, via our websites, and counters including directly from a customer when they provide it to us, our agents and contractors. Details are also collected when customers respond to a survey, enter a promotion or a competition, becomes a member of our club or otherwise get in touch with us directly.

We may also generate personal information about consumers from information that we have. For example, by analysing our records of a customer’s use of our products or services or the customer’s previous dealings with us.

We may also collect personal information about consumers from publically available resources or in the eventuality where it is unreasonable or impractical to obtain it from the customer directly from third parties.

The names of persons who request information from or about Arcaya Products or Arcaya Distribution Pty Ltd by emailing us are added to our database as clients. Each client is given a user name and password and can view and update their personal details used by our company. Clients can also select their areas of interest, enabling them to control the information they receive from us. Persons who do not wish to receive these communications should notify us by email and their names will be deleted from our client list.

We do not warrant that this website and the information will be available at all times or at any time. Users acknowledge that the website may be unavailable for a number of reasons, including due to matters beyond our control. Users agree that Arcaya Distribution Pty Ltd has no responsibility or liability to you or any other person in respect of any claims arising from this website not being available. We do not warrant that the user’s access will meet any particular performance criteria.

Links from this website to external sites not operated by us are provided for convenience only and we do not endorse or make any warranty with respect to such external sites.

Terms & Conditions

You “the user” must not use this website in breach of any laws or infringe any third party’s right or post to or transmit via this website anything which interferes with other users of this website.

The user must not knowingly transmit any viruses or similar malicious code to this website

The user must not make any fraudulent enquiries or requests via this website

The user must not post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may defame or offends any other person.

The user must not interfere with or restrict the operation of this website.

The user must not violate the security of any computer or other network or engage in illegal conduct via or through the use of this website

Information and advice given should only be used by Professionals and no liabilities will be accepted.

By using this website you indemnify Arcaya Distribution Pty Ltd, its Directors and Shareholders from any consequential loss or damage and/or Collateral loss or damage whatsoever arising from the use of its website and Purchases done through this website.

 Incorrect use of any products purchased may be harmful. Please read the label and use as directed.

We only sell to professionals in the Beauty, Skin Care industry.

The Prices shown are Trade only prices. We reserve the right without prior notice to discontinue or change specifications and prices on products without incurring any obligations from you our clients/ customers

All our Prices are Excluding G.S.T

Arcaya Distribution Pty Ltd reserves the right at any time after receipt of your order to accept or decline your order or any portion thereof.

Dispatch and Delivery Policy

We will send your order, after we have received the clear funds in our bank account through Australia post Parcel delivery or Express post as chosen by you the clients.

From time to time some items shown may be out of stock. In Such a case please contact us by email and leave your details. We will advise you when the products are back in stock.

Clients are REQUESTED to take out Insurance in Transit to cover their orders/items.

Arcaya Distribution Pty ltd will strictly not be responsible, nor entertain any claims arising out of loss, breakage, spoilage and associated claims arising Transport /Delivery of goods to the client’s premises.

Payment by Credit Cards

We accept payment by Master card and Visa card only. Credit card may occur a surcharge on purchases.

We do not Store your credit Card Details


We will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

Returns and Warranty Policy

There is a possibility that something may be faulty when it arrives. Whilst we do appreciate this is frustrating it is sometimes part and parcel of the business. If you receive something that you believe to be faulty then you need to contact us in writing and wait for our returns confirmations prior to sending it back.

If you do have a faulty item we are required to replace it the item. We do not offer refunds on faulty items in accordance with Australian Law.

Please do not send products back without first obtaining the correct returns confirmation, if we receive items without the correct paperwork, no action will be taken and it will be returned to you.

Please kindly make purchases carefully as No Refund on Change of Mind Items will be accepted. We also do not accept returns on misuse or intentional damaged items.

DISCLAIMER: The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted nor entertained.

To the maximum extent permissible by law, we will not be liable in respect of any loss or damage, however caused to any person or property arising from access to or use of this website, or the information of this website. If at all we are found liable, our liability will be limited to the cost of supplying information.